FAQs

All products sold at Thousand Lakes are guaranteed to be 100% new and authentic. Before reaching you, our products are carefully inspected by experts for authenticity.

Counterfeit products and unreliable sellers are a huge issue in the world of sneakers. We are here to combat this problem, so you don’t have to. Shop with confidence at Thousand Lakes!

We understand that pre-orders can be a convenient way to secure highly anticipated products in advance. While we strive to offer a wide selection of sneakers, our focus is on providing ready-to-ship inventory to ensure a seamless and efficient shopping experience for our customers.

We apologize for any inconvenience this may cause. We encourage you to explore our existing collection and stay connected with us for updates on new releases and restocks. Our team is constantly working to bring you the latest and most sought-after sneakers to enhance your shopping experience.

When you place an order with us, you can have peace of mind knowing that your package will be handled with utmost care and attention. DHL, UPS and FedEx provide robust tracking capabilities, allowing you to monitor the progress of your shipment from the moment it leaves our warehouse until it reaches your doorstep. 

We offer free shipping and worldwide will take 3-10  business days

We offer returns for your order within 14 days of the delivery date of your order. If this time window is exceeded the order cannot be returned. The return shipping fee is paid by the customer.

All returned orders must match their original brand-new condition. For a return to be accepted, the item has to be in its original, unused, unaltered, and unwashed condition with its original tags and packaging. We cannot accept the return if this criterion is not met.

If the returned order is rejected and ineligible for a refund it will be sent back to the customer at their expense.

For the time being, we do not offer exchanges. If the size you ordered is not correct you can always return the item and order it in the correct size.

If you wish to return your order please contact us via chat by pressing the chat bubble icon in the bottom right corner.

Contact us via email with your order number and we will get back to you as fast as possible. You can send as email here: [email protected]

A 15$ cancellation fee will be subtracted from the refund.
Order cancellations are only possible if the order has yet to be fulfilled.

For any questions or inquiries contact us via email: [email protected]

We will get back to you as soon as possible. We are available around the clock every week from Monday to Sunday.
We provide customer service in English, Finnish, German & Swedish.